Refund policy

We aim to make your shopping experience simple and worry-free.

We offer a 14-day return and exchange policy.

You have 14 days after receiving your item to request a return or exchange.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need a receipt or proof of purchase.

How to Start a Return

To initiate a return or exchange, please contact us at:
support@neonu.co

Please include your order number and reason for return. We will provide you with return instructions and the return address.

Items sent back without prior approval will not be accepted.

Return Shipping

For defective, damaged, or incorrect items, we will cover the return shipping cost.

For non-quality-related returns, the customer is responsible for return shipping costs.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if there is any issue.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the refund.

Non-returnable Items

We do not accept returns for:
- Gift cards
- Final sale items
- Customized or personalized products (if applicable)

Exchanges

If you wish to exchange an item, please contact us first. Once your return is approved, you may place a new order for the desired item.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:
support@neonu.co